Tourist Behavior
Kan Ruliang, Zhang Zi
Short videos have blossomed into a powerful tool for marketing tourism destination as their content quality plays a critical role in laying the groundwork for tourists’ subsequent actions. Based on the Stimulus-Organism-Response Theory (SOR for short), this study classifies short video marketing content into three types: narrative, scene based, and emotional. By taking the sense of presence and video-induced sympathy as mediator variables, and key opinion leaders and individual escape motivation as moderator variables, this study develops a chain model of “marketing content, sense of presence/video-induced empathy, and behavioral intention”. By analyzing 545 valid questionnaires with Structural Equation Modeling (SEM for short) and fuzzy-set Qualitative Comparative Analysis (fsQCA for short), this study finds the following: (1) all three content types have significant positive effects on behavioral intention, with emotional content exerting the strongest effect and the mediating effect of video-induced empathy stronger than that of the sense of presence, indicating emotional content and video-induced empathy are the core elements in short video marketing for tourism destinations. (2) Key opinion leader marketing demonstrates a double-edged sword effect, as it can enhance scene experience but may also weaken the effectiveness of emotional content, reflecting the risk that commercialization erodes emotional authenticity, and users with high escape motivation are more likely to become emotionally involved in scene based content. (3) Configurational analysis identifies three types of high intention pathways, namely the emotional connection oriented type, the visual communication oriented type, and the experiential perception oriented type, indicating that the formation of high intention depends on the synergistic interaction of multiple factors. Overall, this study develops an integrated framework explaining how short video marketing content shapes tourists’ behavioral intentions, extends theoretical perspectives on tourism behaviors in new media contexts, and provides empirical evidence and managerial implications for tourism destinations to implement more targeted short video marketing strategies.